Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

4.18.2014

the TAIL END of brunch : Park & Sixth Gastropub


RER 4.2.14
After being put on the list for a table at another place, and driving in circles looking for something enticing enough for the sunny day, we stumbled on Park & Sixth Gastropub just in time for brunch. Relieved, we ordered the discounted brunch drinks— a sweet and strong bellini for me, and a sharp and generic mimosa for him, each $4.

The brief brunch menu had just enough, but the mix of the sophisticated and the comfortable struck me. The menu played to both tastes, creating an interesting aesthetic, almost as eclectic and precise as the décor.
RER 4.2.14
The brisket and fresh mozzarella sandwich came with a sweet little basket of fries. Its meat was tender and its mozzarella was stretchy on the toasty bread. The two elements melded, fused by cheese and grease.  However, the meaty au jus overwhelmed the sandwich, taking away from the classic execution of the slow cooked meat and the texture of the cheese. The fries, however, were absolutely delicious; crispy, soft in the middle, well seasoned and hot.

The duck confit hash dish was beautiful— a formed round mound of chunky hash, two white poached eggs, crowned with some delicate micro greens and a weeping dollop of chipotle hollandaise. When I went to puncture the poached eggs to let the rich yolk ooze over the duck and potato hash, there was no runny yolk just solid over cooked middle. Yes, I was disappointed, but I was ready to eat it without complaint. An off duty server noticed my discontent and mentioned something to the manager who came directly over to talk to me. She was extremely nice, and offered me a new plate, which I accepted.
RER 4.2.14
And I was so glad I did. These second poached eggs were runny and mixed with the large cut potatoes and stringy duck perfectly. It was rich and filling with a lovely flavor profile, ranging from the salty and fatty duck, to the creamy starchy potatoes, tangy slivers of cooked red peppers, and the smooth and spicy chipotle hollandaise. So rich and so luxurious, I could not finish it (please note: it was finished).

After a while and different servers checked in on us, we decided to get dessert, landing on the “chipwich” which included some chocolate chip cookies and salted caramel gelato. Our taste buds were ready for something ridiculously sweet after the intensely savory brunch we just had. We received tiny dessertspoons, only for our server to tell us that they had run out of the requested dessert. Great.

We left with a bad taste in our mouths, feeling like the service was lacking and the staff unsteady. Despite manager’s professionalism, the staff was super casual, chatting amongst themselves, and not so attentive. Maybe it was a shift change or we arrived at the tail end of brunch, but we were kind of forgotten. Unfortunately, that was the resounding memory we were left with, not the details of delicious food.
RER
4.6.14
RER 4.2.14

2.27.2014

second YELPing...

RER 2.26.14
We headed to Union Square on a quest for medieval costume pieces for an upcoming birthday celebration. Just down the street from our costume destination, is a food spot my friend and I have been to a few times before for a quick breakfast and a little lunch. Because of its proximity and its different menu, we decided to go to Max Brenner for a late lunch and much needed catch up session. My first time, I was not enthusiastic, but the smells of chocolates, chili and cocoa dusted waffle fries and the plethora of sweet things brought me back. It feels like a café that would be in the middle of Willy Wonka’s Chocolate factory, serving up comforting foods with a twist, a waffle here and cocoa powder there. This time, I was happy with the food, but the service was severely lacking. Take a peek at the pretty eats and check out my yelp review for more of the deets!
RER 2.26.14
RER 2.26.14
RER 2.26.14

RER 2.26.14
RER 2.26.14
RER 2.26.14

We want to hear from you! Follow on facebook, twitter, instagram, and yelp for updates and goodies.
RER
2.26.14
RER 2.26.14

10.22.2012

Pardon my FRENCH: Paradou


TA 10.11.12

RER 10.11.12
There were only a few things that I desperately wanted for my birthday; good company, good food, and foie gras. My birthday weekend (starting Thursday the 11th at 7pm and ending Sunday the 14th at noon with cake) was quite a success, because all of my requisites were met, and most everything was beyond my expectations. I am a really lucky girl.

The first phase took place at Paradou, in the Meatpacking district of the City, as per the suggestion of one of my good foodie friends. After seeing the five varieties of foie gras at Paradou, the decision was already made for me...Paradou for the fat duck insides.

The little insert menu listed the five varieties (1 for $19, 2 $29, 3 $39, 5 $49... a deal). So our party indulged in all of the foie gras that the restaurant offered, according to my wishes. Our waiter gave us a very specific way to eat it, starting with the mildest pairing to the most intense. It was only a suggestion, but it felt stronger than that. We got the full rundown, from the spices to the cooking technique employed. Each foie came with another component to pair with it; sometimes fruity and sweet, others acidic, or meaty nuts, but each harmonized with the foie to create a kind of different experience.

We went according to the structure in place prescribed by the waiter, which was difficult because each of the five different styles looked alluring, and we (I) wanted to pounce.

Though foie gras is comprised of the innards of fattened duck or geese, there was something light about some of the different varieties. The last, explained as the least mild, felt light and almost fluffy, whipped to the texture of a mousse, and was draped in a luxurious red wine reduction, dubbed caramel. It was so aerated it even melted in our mouths like a dessert would. It was paired with honey-glazed almonds and fennel for a crunch that the foie gras custard was missing. The savory element was almost forgotten, because of the light texture, the caramel like reduction, and even the sweet almonds, but somehow the light fennel flavors and the meaty innards of the almonds brought it back.

The first was mildest, salty, thinly sliced, and flat. Crusted with fennel, and was accompanied by candied fennel and a red wine reduction. It felt like butter, smooth and almost sweet, almost like it would smear on the toasty French bread.

Paradou’s second foie gras was another one of the table’s favorite. This was much thicker, almost meatier. This variety was stuffed with a pistachio mixture at the center, blanched in red wine then air-dried and then rolled in a pistachio dust, really encapsulating the flavor of the pistachio. The two meaty flavors, the foie and the pistachio, created a feeling completely different than the first. The tiny dollop of cherry tomato and coriander jam was just a little sweet, but the pairing maintained its savory heaviness.

The third, was a foie brûlé, topped with sugar and caraway seeds, and brûléd. The top of the foie gras was toasted, and crunchy, sweet and burned. To me the idea felt inventive and intriguing, but unfortunately I did not enjoy the flavor combination. The burned flavor overtook what the fattiness and the mixture of sweet and savory was not successful in this endeavor. The complementary pairing was macadamia nuts soaked in Lillet, a French aperitif wine. They felt like they were candied and overbearing. Their strong flavors competed with the intense tastes of the foie gras. Though the crunchy and meaty texture of the nuts, countered the soft, almost spreadable foie gras.

The fourth, a marinated foie gras, was not high on our list of favorites. It was dry, and almost like pate (though there is nothing wrong with pate). This one felt too separated, though the onion and chestnut marmalade that went with it was delicious, even with the other creations.

I liked the play on desserts and sweet things that Paradou employed with several of their foie gras selections. The foie gras brûlé was an obvious take on the classic French dessert. And the last variety dubbed “foie gras flan,” with its mousse like texture, really indulged in the feelings that accompany custards. Not only were these two outright dessert mimickers, but also the other three pairings had elements that implicated dessert and sweetness to counter the heaviness.

***
RER 10.11.12
Despite all the delicious duck fat we consumed and enjoyed, the question of service came about. Initially everyone was great; they let us occupy the whole bar while waiting for the last two of our party arrived.

The space is very small and separated into two dining areas. The front was sweet, with a big window looking out onto the street, white, and simple. We were first seated in the front, but when my foodie friend arrived, she asked if we could move to a table in the second seating area. This was an enclosed patio that was reminiscent of indoors and outdoors at the same time; foliage and light fixtures, fence and night air. It was pretty, and I could understand why she wanted our party to sit there.

Our server was very attentive and he had tremendous knowledge of the menu, as well as the wine list. In general he was just friendly, but professional at the same time, like he was there to help us through the French adventure.

I ordered the fillet steak that was listed to us as the evening’s specials. It sounded delicious. I always love steak, but this came with truffled purple potato mash, so it was necessary. Unfortunately, the steak dish did not turn out to be the happy fairy tale I was hoping for. Though the chef’s suggestion was medium rare, I opted for medium rare on the rare side (per usual), though our waiter said that medium rare would be perfect. When the entree came it looked delicious, stark and subtle. However, cutting into the end furthest from the bone, the meat was cooked to a startling medium well. I tasted it and was unhappy, as my mouth was ready for pink juiciness. We all inspected the meat, and deemed it not medium rare by any stretch. We sent it back, with some explanation.

Just a few minutes later, a man who was not our server returned with my steak. Only this time they cut the meat closer to the bone, to show how it was cooked there. He explained that it was actually the same cut of meat, and in fact it was medium rare. He ended up telling me what I already knew; that the meat closer to the bone was less cooked than the extremities of the meat. I frowned and tasted it after he walked away. I was still disappointed and dissatisfied, especially since I was under the impression that medium rare, should be medium rare throughout the majority of the cut, not in a small percentage. At that point, it just didn’t taste good; the cut, the execution, the attitude, so we sent it back again. We asked for the same man who brought it out again, and explained the situation to him, each one of us piping in a little. He was less than polite and mildly belittling, inferring that I did not know what I was talking about. In the end, he took the dish.  

This event aroused discussion, that night and the next week. It was unfortunate customer service by that man, while our server tried to make everything right, and pick the mood back up. Rather than giving me another fresh piece of meat, I was given the same piece with an attitude. Paradou, is not the kind of place, apparently, that relies on regulars, because if it was, there would have been more of an effort in the vein of customer service with my steak. It is the kind of place where people go for the name and social standing, so extensive customer service is not necessary to build a relationship. I wished the situation was handled differently, because now I do not know if I would return, even for the long list of fatty foie gras or the sweet little atmosphere.

The cast of characters at my birthday dinner was perfect. They all stood up for me, and agreed with me during the steak debacle, but chose my wines, kept it pouring, and made me laugh far too much. They also indulged in the decadence of foie gras with me (troopers). They were the best part of the meal. This time it was my company that overtook the food, creating the great birthday experience that it was. 
RER
10.11.12
RER 10.11.12
 

10.05.2012

Brunch BOMB: The Dining Room


RER 9.23.12
RER 9.23.12
It was Sunday. It was time to eat. That meant, it was brunch time. Our bellies rumbled as we perused online menus and yelp. We searched the internet up and down for a good brunch in Hoboken. My friend was visiting, and I never really have brunch out, so it was a mission, “Project Brunch.” And then we found it, the menu we were looking for, varied and fancy enough for a brunch out on a pretty Sunday afternoon.

After calling to inquire about the wait, we decided on Anthony David’s The Dining Room, just blocks away in Hoboken. I had been once before for dinner, but never brunch and the brunch menu was beautiful.

We got there, and waited. We waited in the sunshine and in the shade, on a bench and standing on stairs. We waited. Initially the hostess told us that the wait was going to be only a half an hour, but that half an hour turned into more like 45 minutes and our little bellies were growing more and more impatient and ravenous.

Finally we were seated. Deciding and waiting, allowed us to absorb our surroundings; the shop like dining area, surrounded by jarred and bottled food stuffs, small rustic details, wooden accents and glittery letters backwards and inside out on the storefront window.

The brunch menu is not just eggs, which happened to be a requisite of ours, we wanted more than just eggs. Surprisingly enough, many of the brunch menus we saw were mostly eggs. The Dining Room on the other hand, had a wider variety but a large list of benedicts (eggs).

As a brunch appetizer, as well as a starter to curb our hunger, we chose the doughnuts with a Bourbon glaze. This sounded delicious, and somehow the both of us imagined warm, soft goodness, crunchy on the outside airy and fluffy in the middle, accompanied by an intensely sweet glaze with the essence of Bourbon. Boy, did our imaginations run away with us. Because what we got, was a completely different experience.

The delightful dough balls of our dreams did not float to us with magic delicacy like we imagined, but they were brusquely tossed on our table. The plate clattered and our eyes widened. The pretty presentation that we saw a mile coming with our hungry hawk eyes, was ruined, as the plate fumbled to our table.

Despite all that, the doughnut dots looked so pretty, golden brown, with a thick white glaze and a delicate dusting of powdered sugar. There were two piles of four; one pile of smaller balls, coated in cinnamon sugar, while the larger pile of four were much much larger balls drizzled with the bourbon glaze. Excited to bite into what appeared to be deliciousness in front of us… But to our dismay, the balls and even the glaze were stone cold. Our dreams were shattered, as all the warmth in them faded. The small balls, and even the large ones were almost paralyzingly dry, chewy and doughy. There was nothing light about them, and the only thing that overwhelmed the density, was perhaps the strong bourbon glaze. None of the alcohol was cooked out of the glaze, and it made our gums burn with discomfort and liquor. It felt like the chef just dumped (no hyperbole here) bourbon into an already mixed glaze and stirred it three times. It was over saturated with the liquor and created an intense competition between sugars and liquor.

My visiting friend, ordered the steak and eggs, which came with Anthony David’s hash browns, and eggs of your choosing (hers was egg whites). The dish was more gracefully brought to our table, but this time, our hawk eyes spotted that the steak was not cooked to her request. She asked for her steak to be cooked medium to medium well, but what she got was almost grey with cooking time. The next time we caught the server, my friend asked for it to be replaced and cooked how she originally asked for it.

Unfortunately, I did not want my Hollandaise or my poached eggs to congeal, so I was granted permission to eat while we waited for the steak and eggs to return. One of the eggs was beautifully poached and perfectly runny, while the other was deflated and less perfect, but in the end not over cooked. The crabcake was more cake than anything, and mixed in it were red and green peppers. It felt like a salsa cake with some crab in it, rather than a crabcake. There was perhaps too much heat and it definitely overwhelmed the other elements of the dish. This was similar to the hash browns, that were all one texture, with the same kind of pepper and onion salsa mixture that was present in the crab cakes. I longed for the crunch of browned potatoes or the saltiness of well cooked bacon. Something to add variety and texture. The potatoes were (sp)duds. To top it all off, one of my English muffins was burnt. A burned anything should not ever happen in a place where you have to pay to eat. This is the duty of those in the kitchen. Burned things should not even be sent out. The crazy thing is, this rarely, hardly ever, happens in my favorite diners where my meal is much cheaper.

When the steak arrived again, everything was new and fresh and piping on the plate. The steak was less cooked, but this time it was under cooked in terms of what she asked for. Other than that it was fine, just fine. The steak was mildly seasoned, and for me was screaming for salt, but was perfect for her. Nothing else on the plate was mildly interesting or looked mildly appealing (scrambled egg whites). And by the time everything was settled, her appetite had subsided.

I really really really wanted to like brunch at the Dining Room. I love brunch, it’s the perfect combination of sweet and savory, breakfast and lunch, eggs and otherwise. But, this brunch with all the potential of the world fell short. The service was not great at all; brusque, rude and rushed. And the food was mediocre; lifeless textures, minimal quality control, and poor execution. I’m just disappointed because on the whole the restaurant has an inventive and intriguing menu, and I would like to taste everything on it, but I am unsure if I am bold enough to do so.
RER
9.23.12
RER 9.23.12


9.25.2012

not just nourishment: SERVICE counts


RER 9.23.12
Restaurants and dining are not just about the food— never was and never will be. An extremely important element of the dining experience is the service. To me, this could make or break a restaurant; no matter how much I love the food, if it is slow  service or I get an attitude from the wait staff, I would rather not go back, but dream of the tastes.

Just last week I wrote a FoodView about how high end and famous restaurants are tracking their customers to better serve and pamper, as well as to create an experience reminiscent of the corner joint. This, though intrusive at times, is a pure demonstration of the importance of service in terms of a restaurant’s survival. A good dining experience with knowledgeable, friendly and accommodating staff, results in good memories and a return visit. This should be the goal of every location, the return of the patron.

This unfortunately is not always the case. Sometimes the wait staff can get in the way of the dining adventure— rudeness, brusqueness, or attitude in general can really dampen the mood at a restaurant. Most times adventures with this kind of staff, repulses me and does not make me want to go back, or tell others to try it out. Just the other day (more about this later), my food was essentially tossed on the table, causing the pretty presentation to tumble and other things on the table to clatter. On top of that we had a waitress who’s manner was so short and distant, we could hardly get a question in. That kind of interaction stayed with us throughout our meal, and lingered more than the flavors of the food.

There have been countless times where my table has essentially been forgotten; no waiter, no water, no nothing. I remember in my very short stint working at a Johnny Rockets, the manager who was training me impressed upon the importance of being attentive to the diners, frequently asking them if they need anything, just checking in. It really surprises me that being ignored happens so much. It would also surprise me that in some kind of training this would be left out. Every restaurant, no matter its sizeor fame should insist on customer service as a good business practice.

Though sometimes it is not necessarily the server that initiates an uncomfortable dining experience through attitude. There have been several hosts or hostesses at various different kinds of restaurants and locations that have given off the vibe that the clients are beneath his or her service. This involves being ignored or given attitude or a roll of the eye or even a shortness; none of which you would expect from one in a costumer service position. This is truly disheartening because most times, the hostess or the person at the front, is the first encounter with the restaurant, the first impressions. I have always thought, that in most spheres of life, the first impression is extremely important. There can be redemption, but it also can be ruinous.

Sometimes it appears that the wait staff as well as the hosts, all the people that are supposed to be the faces and represent the brand of the restaurant, are more involved in each other than the customers or even the restaurant. I have noticed that this generally occurs in lower end and more chain like restaurants, but it is not foreign to up scale places. This is how customers get forgotten and ignored. It also does not look good to the customers, who in essence should be the main focus of the staff.

I also have had really really great experiences with servers being considerate and understanding. Friendliness, eagerness and willingness to serve and accommodate make meals better and smoother, and even more enjoyable. Even asking “how is everything?” or “do you need anything else” makes a big impression on me. Even if it is not genuine, the care is there. They care for their livelihood (the tip) and they were trained correctly.

On a trip to Atlantic City, my boyfriend and I encountered some really great service examples. We were eating at a Mexican restaurant, Dos Caminos, in the Harrah’s Casino Resort, and the diner started off shaky with shady behavior from our hostess, but our waitress redeemed the meal. From the moment we were seated and our waitress came over, our dining experience vastly improved. She was friendly, warm, and encouraging. She was extremely open to answering questions and adding amiable suggestions. It did not feel rehearsed or programmed either; it was like she wanted to be there and wanted us to enjoy our time there. After ordering our dishes, tasting the appetizers, and starting to chomp down on our mains, we encountered a problem. The dish I ordered was too salty, salty to the point that I was unable to eat it. It was unpalatable. We got the attention of our server and alerted her of the problem. I told her the issue and she was concerned. She apologized, took away the dish and asked if we wanted it remade or something else instead. We did not take the offer, already pretty full from our drinks and appetizers but expressed our appreciation. A few minutes later, with the dessert menu, our waitress brought over complimentary drinks. When the desserts we ordered came to our table, the waitress informed us that they were on the house.

Even in a place like Harrah’s where people usually come for vacation and are not regulars, the waitress believed in customer service and keeping us happy. This was not necessarily a place where people return over and over, but I know that next time, despite not being completely satisfied with my dish, I would return. The actions of our server made the outing much better. Our appreciation was also expressed in our tip to the waitress.

Tipping now has become difficult. Servers expect a certain percent and we are told what we are supposed to give, but the tip should be a reflection of service. Like my friend pointed out, we all work for our money, and so should servers. Good service deserves a good tip, whereas bad service, on the part of the server (bad food or long waits are not always the fault of the person who brings us our plates) does not merit a high tip.

The service of a restaurant is one of the main things that sticks with me. Even if the food is awful and the coffee is cold, an attentive and personable server can make all the difference. Sometimes going out to eat is more about the experience than the food. I believe that the wait staff should be making an effort to create relationships with the patrons of the restaurants of their employment. These relationships bring people back. Perhaps restaurants do not need to go as far as giving their waiters a whole dossier of intelligence on a customer, but giving the correct training and emphasis on customer service doesn’t hurt. Both restaurants and their wait staff (at all levels) need to realize the benefits of good service and reliable customer relations from a business standpoint.

RER
9.24.12